Financial Arrangements Case Management Package 2

1. A payment of £2950.00 is payable at the time of booking. This charge is non-refundable.
2. The charge does not cover the cost of any court applications. The court processing fee for a divorce application is £593.00. The cost for applying for a financial order is £313.00 (or £58.00 for a financial order by consent).
3. You will be allocated a caseworker within 24 hours of booking and be given the email contact details of your caseworker. All administrative queries need to be directed to contactus@familiesincludefathers.co.uk in the first instance.
4. Please check your junk email to ensure you do not miss email correspondence from us.
5. This fixed fee package will include support, advice and case management to the end of the proceedings.
6. We will:
   • Review and assess your case, including any previous court orders and background documents. Gather any further information required before advising how best to proceed and conduct regular comprehensive reviews including further telephone consultations throughout your case.
   • Process your divorce application.
   • Assist you with financial disclosure forms.
   • Help you negotiate a financial settlement.
   • Make an application to court for a financial order if you unable to agree a settlement by consent.
   • Assist you through the court process.
   • Manage all correspondence between yourself and the other party in relation to the proceedings.
   • Prepare all statements within the proceedings. You will be responsible for filing these with the court and other parties.
   • Review all statements and advise accordingly.
   • Provide support at court either virtually or in person, in the capacity of “McKenzie Friend” (who we call ‘Advocates’). A McKenzie Friend does not have automatic rights of audience and will not be able to ‘represent’ you in court unless there are grounds for this, and the correct application is made to the court. The necessity for in person attendance at court will vary from hearing to hearing. We will discuss this with you and provide costings accordingly.
   • Provide a link to a weekly support group with other fathers. This is managed by a professional psychotherapist.
7. We will not:
   • Manage your day-to-day contact or conduct with the other party.
   • Prepare trial bundles.
   • Correspond directly with solicitors.
8. Responsibility for conduct of the case generally remains with you. We are not responsible for decisions made by you, the court or other parties.
9. All communication (telephone and email) is on a one-on-one basis with the party concerned and is confidential. We will not speak to third parties about an individual’s case for confidentiality reasons.
10. It is important that you give us full and frank information about your case. We disclaim any responsibility for providing assistance on the basis of inaccurate or incomplete information. We reserve the right where we have been significantly misled on any matter of importance to stop advising you immediately and terminate the agreement.
11. Families Include Fathers™ provides support and assistance to individuals in England and Wales on matters within our area of specific focus and experience (essentially, securing equal parenting and financial rights for both parents, and facilitating continuing relationships with children despite family break-ups).
12. We will use our best efforts to guide and support you in pursuing your case in the family courts and in establishing your legal rights. We are unable to provide support to individuals outside England and Wales, unless the case is in the courts of England and Wales or the child resides in England or Wales.
13. Our staff will not tolerate any abuse. We reserve the right to terminate the consultation should the caseworker be subjected to abuse and/or feel threatened.
14. Complaints: If you have a complaint, this must be raised with Families Include Fathers™ at the earliest opportunity (no later than 14 working days from the date of dispute) and we must be allowed to investigate and respond in line with the contractual obligations of this agreement. Any complaint will be responded to within 21 working days from the date of dispute. Contesting or disagreeing with the advice provided as part of this contract does not constitute grounds for a complaint.
15. Privacy: In providing support to you we may need to hold and refer to information about you and your case. Our privacy policy is available on our website.
16. Liability: Our liability to you in providing services for breach of contract, tort, breach of statutory duty or otherwise shall, and so far as permitted by law, be limited to the total amount of fees paid by you under the arrangements with us to provide you with services.
17. We recommend you do not say you are receiving third-party assistance (including from Families Include Fathers™).
18. Solicitors: We cannot be instructed on cases where solicitors have been instructed as they will be listed on the court record as acting for you. This means you are legally represented and cannot act as a Litigant in Person. Our advice may also be different to that provided by a solicitor, and could cause confusion in your case. If solicitors are involved or instructed in your case, we reserve the right to terminate the agreement.
19. We reserve the right to terminate the contract in the following events
    • You do not follow the advice given.
    • Solicitors are instructed in your case.
    • Where we have been significantly misled on any matter of importance.
    • Where there is a breach of confidentiality.
    • Our staff are subject to personal attacks, harassment, or abuse.
    • You ask our team to act unethically, inappropriately, or unlawfully, or in a way that would cause us professional embarrassment.

In these cases, we reserve the right to invoice you for any costs accrued to that point.